Privacy Policy

1. Commitment to Privacy

Sanitary Bins Direct is committed to protecting the privacy of our commercial clients, trade partners, and website visitors. We comply strictly with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), which set clear standards for the collection, storage, use, and disclosure of personal information.

2. Information We Collect

To process commercial orders, issue ABN tax invoices, and arrange courier delivery, we may collect the following personal and business information:

• Contact details (Full Name, Business Name, Job Title, Email Address, Phone Number).
• Billing and delivery addresses for freight logistics.
• Australian Business Number (ABN) for commercial trade verification.
• Order histories, specification preferences, and inquiry records.
• Payment transaction tokens (credit card data is processed securely through PCI-DSS Level 1 payment gateways and never stored on our servers).

3. How We Use Your Information

We use collected personal information solely for legitimate commercial business purposes, including:

• Fulfilling and dispatching your commercial orders.
• Providing consignment tracking and delivery updates.
• Responding to trade quotes, specification inquiries, and warranty claims.
• Communicating product updates, safety notices, and compliance bulletins (with opt-out at any time).

4. Third-Party Disclosures

We do not sell, rent, or trade personal information to third parties. We share information only with trusted service providers necessary for order fulfilment, such as:

• Freight and logistics couriers (for delivery fulfilment and SMS/email tracking).
• Secure PCI-compliant payment gateways.
• Australian cloud hosting and infrastructure providers operating under strict confidentiality and security protocols.

5. Data Security

We employ industry-standard encryption (TLS 1.3), secure socket layers, and restricted role-based administrative access controls to safeguard your data against unauthorised access, alteration, disclosure, or destruction.

6. Access & Correction of Your Information

Under the APPs, you have the right to request access to any personal information we hold about you and request corrections if inaccurate. To make a request, please contact our Privacy Officer at privacy@sanitarybinsdirect.com.au.